Frequenty Asked Questions:

 

Is it fragile?

 

Yes, they are about as fragile as any plate or bowl you have that is ceramic. Handle your item with care and it will provide a lifetime of enjoyment.

 

How safe is it?

 

The ceramic is fired to very high temperatures, and will withstand the heat of a few tealights.  Your luminary or votive is perhaps one of the more safe types of candle holders, as the flame is enclosed and contained.

 

How do I clean  my piece? 

 

The luminaries, lanterns and votives should all be washed by hand with warm soap and water.  Should you have some stubborn wax, simply run the spot under warm water and simply peel the wax off with your fingers, or scrape with something plastic.  Another option is to put the piece in the refrigerator for a bit and the wax should pop right off.

 

What type of candle should I use?

 

For the votives, a tealight or votive candle is recommended. It is the same for the luminaries, though you can put 2 or 3 tealights instead of 1!  Though they will fit a pillar candle, the wicks often smoke, leaving a black residue on the inside of the piece, and they are too tall to let the design be seen completely.  Though it is possible to use the battery powered tealights we find that they often do not produce enough light to effectively show the design. 

 

What type of bulb goes in the lanterns?

 

The sockets we use are UL approved, and the manufacturer recommends the use of a 7watt bulb.  We are not responsible for fire or damage due to the usage of anything higher than 7watts in the candelabra sockets.

Production Time: 

Each piece is made to order and, depending on order size and where we are in our making process, your piece will be delivered in 3-6 weeks.  You will receive a confirmation email within 48 hours of placing your order that will give you a more specific time frame. Special considerations can be made from time to time, so if you have an urgent need please contact the studio.

Gift Items:  

Gift certificates are available in your choice of denomination.  We do gift wrap and will be happy to include a card with a personal message.  Please contact the studio for assistance.

Payment Methods: 

We use PayPal, a trusted leader in the industry, for all payments via the internet.  If you would like to pay by MasterCard, Visa, Discover, or check please contact the studio.  Payments taken over the internet are charged immediately, while payments taken over the phone will be charged at time of shipment.